Terms & conditions
1. Who we are and what these terms apply to
Pentrical is a trademark of Woodmont Digital, established at Groenhovenweg 85, 2803 DB Gouda, the Netherlands, registered with the Dutch Chamber of Commerce under number 97972495, VAT identification number NL005300877B78. These terms apply to all use of Pentrical and, together with your order, the privacy policy and - where applicable - the data processing agreement, form the entire agreement between your organisation and us. Whoever creates an account does so on behalf of their organisation and warrants they are authorised to do so; that organisation is our contracting party. We expressly reject any purchasing or other terms of your own.
2. The service
Pentrical is an online platform for documenting design systems, with a connection to Figma. You get your own environment on a subdomain where your team manages and shares documentation. We continue to develop the service: features may be added, changed or replaced, as long as the core of the service remains intact.
3. Business use only
Pentrical is offered exclusively to companies, institutions and persons acting in the course of a profession or business. By creating an account you declare that you are acting in a business capacity and not as a consumer. Consumer rights, including the statutory right of withdrawal for distance contracts, therefore do not apply. All prices stated on the website are exclusive of VAT.
4. Account, trial period and free plan
Every sign-up starts with a free fourteen-day trial, without payment details. After that you choose a paid subscription or the free plan. If you do nothing, your environment becomes read-only and is permanently deleted thirty days later; you receive a warning by email beforehand. The free plan has limits on the number of users and files as stated on the website. We may change or discontinue the free plan with at least thirty days notice, so that you can switch or export your data.
5. Subscriptions and payment
Paid subscriptions are billed through Paddle, our merchant of record. Paddle handles invoicing and VAT remittance and acts as the selling party for the payment; Paddle terms additionally apply to that transaction. Subscriptions are paid in advance and renew automatically monthly or annually respectively, unless you cancel. You can cancel at any time from your account settings, taking effect at the end of the current billing period; that period simply runs its course. If a payment fails, we may suspend access after notifying you.
6. Price changes
We may change our prices. We announce a change by email to the account owner at least thirty days in advance, and it takes effect at the next renewal - for ongoing annual subscriptions, therefore, only at the next annual renewal. If you do not agree with the new price, you can cancel before the effective date, taking effect at the end of the current billing period. If you continue to use the service after that, the new price applies.
7. Cancellation, retention and export
After a cancelled subscription ends, your environment remains available read-only for thirty days so you can export your data. After that the environment is closed and retained for a further ninety days; no later than one hundred and twenty days after the subscription ends, all data is permanently deleted. You receive a warning by email before that final deletion. If you take out a new subscription within that period, the environment is fully restored. An expired trial account is permanently deleted thirty days after the trial period ends.
8. Refunds
Amounts paid are not refunded, including on early cancellation; the free trial period is intended for evaluating the service beforehand. If something does not work as agreed, contact us at [email protected] - we will look for a suitable solution together. Your statutory rights in the event of a failure on our part remain unaffected.
9. Intellectual property
All rights to the platform itself - software, design, documentation and the Pentrical trademark - belong to Woodmont Digital or its licensors. For the duration of the agreement you receive a non-exclusive, non-transferable right to use the service within your own organisation. All rights to the content you place in your environment remain entirely with you or your licensors. You grant us only the limited right to store, copy, process and display that content to the extent necessary to provide, secure and back up the service. That right ends as soon as your data is deleted.
10. Your content and responsibilities
You are responsible for the content you place in your environment and warrant that you hold the necessary rights. You keep login details confidential and are responsible for what happens under your accounts. The following are not permitted: infringing third-party rights, placing unlawful or criminal content, disrupting or overloading the service or infrastructure, circumventing security measures, or reselling or making the service available to third parties outside your own organisation. You indemnify us against third-party claims arising from your content or from use in breach of these terms.
11. Competing use
You may not use the Service - including the export function and, where available, any API - and may not have it used through a third party, to build or market a competing product, to benchmark or otherwise competitively analyse Pentrical, or to extract data in an automated or bulk manner outside the regular export function. Our prior written consent is required for an integration or tool primarily intended to move data from Pentrical to a competing platform. This article does not limit your own right under article 9 to use, export and take your own content to another service: it targets the building of tooling against Pentrical, not your freedom as a customer to switch providers.
12. Personal data and data processing agreement
For the data we process about you ourselves - account details, billing and log files - we are the controller; how we handle it is set out in our privacy policy. If the content you place in your environment contains personal data, you are the controller for it and we are the processor. Our data processing agreement applies to that processing; you receive it on request via [email protected] and it forms an integral part of this agreement.
13. Third-party services
The service uses third-party services, including Figma for synchronising designs, Paddle for payments and Brevo for email. The Figma connection is established with your own Figma account and on the basis of your agreement with Figma; we have no influence over their terms, rates, availability or changes to their API. If a third party changes or discontinues its service, we may adapt or discontinue the affected functionality. We are not liable for outages or changes at these third parties; in the event of a material change we will inform you and you may cancel with effect from the end of the current billing period.
14. Availability and maintenance
We make every effort to keep the service continuously available, but give no guaranteed availability: there is no SLA. The service may be temporarily unavailable for maintenance; we announce planned maintenance in advance where possible and carry it out outside office hours as far as we can. We provide support by email on working days, without a guaranteed response time.
15. Suspension and termination
We may suspend access to an account in the event of overdue payment, a genuine security risk, or conduct in breach of article 10 or 11. Except where immediate action is required, we will warn you first and give you a reasonable period to remedy the situation. If no remedy follows, we may terminate the agreement in writing; the retention and export periods in article 7 continue to apply, unless deletion is required by law.
16. Liability
Our liability is limited, per event and per calendar year, to the amount you paid for the service in the twelve months preceding the event causing the damage, with a minimum of one hundred euros. We are not liable for indirect damage, including lost profits, missed savings, reputational damage, loss of data and business interruption. These limitations do not apply in the event of intent or deliberate recklessness on our part. A claim lapses if you do not report it to us in writing within twelve months of discovering the damage. Making your own backups of your content remains your responsibility: we make backups for our own operations, not as an archiving service for you.
17. Force majeure
In the event of force majeure we are not obliged to perform our obligations. This includes in any case: failure of hosting, network or power supply, disruptions at suppliers as referred to in article 13, cyberattacks, government measures and labour disputes. If the force majeure lasts longer than thirty days, either party may terminate the agreement without becoming liable for damages.
18. Changes to these terms
We may change these terms. We announce material changes by email to the account owner at least thirty days in advance. If you do not agree with a material change, you can cancel before the effective date, taking effect at the end of the current billing period. At registration we record which version of these terms you accepted.
19. Governing law and disputes
This agreement is governed exclusively by Dutch law; the Vienna Sales Convention does not apply. Disputes are submitted to the competent court of the District Court of The Hague, without prejudice to our right to bring proceedings before the court of your place of business. The Dutch text of these terms prevails; translations are provided for information only.